Our awards

The National Railway Museum is committed to achieving the highest standards of excellence.

NRM collect York Tourism Award 2014

Our hard work has been recognised by winning over 20 prestigious awards since 1975. Our most recent award wins are:

White Rose Awards 2014

White Rose Awards 2014

Tourism event of the year - Mallard 75

Visit York Tourism Awards 2014

York Tourism Awards Winner 2014

Visitor Experience of the Year - Mallard 75

Visit York Tourism Awards 2013

Conference Venue of the Year Award

TripAdvisor Certificate of Excellence 2012

In 2012 we were awarded the TripAdvisor Certificate of Excellence for achieving exceptional visitor ratings. We are also ranked the No. 1 attraction in York.

World Class Service

We are proud to have been awarded World Class Service accreditation in 2009, 2010 and 2011. World Class Service is an employer-led initiative dedicated to helping leisure sector organisations to deliver outstanding customer service. The accreditation is based on a detailed set of service standards that look at the museum’s service environment and the service provided by its staff.

The National Railway Museum, along with the three other museums in the National Museum of Science and Industry (NMSI) group, are the first national museums to have received this accreditation.

More about our World Class Service accreditation

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